Smart Assistra Hirocon Corporation

Smart Assistra (Assist Extra) is designed for manufacturing, equipment maintenance, construction, infrastructure operations, and other field-oriented industries. It is particularly suitable for organizations facing challenges related to knowledge transfer, workforce shortages, operational standardization, and information retrieval. The solution is also applicable to help desks, call centers, and technical support teams seeking to improve response quality and efficiency by leveraging existing operational knowledge and documentation.

The system supports equipment troubleshooting, work instruction guidance, maintenance and inspection activities, construction site operations, and technical support services. Users can submit questions through text, voice, or images, and the AI provides contextual answers based on manuals, procedures, historical records, and expert knowledge. It can also be used for employee onboarding, training, and OJT programs by capturing and sharing tacit knowledge from experienced personnel. In customer support and internal help desk environments, it helps reduce response times and improve consistency.

Smart Assistra (Assist Extra) is a generative AI-powered knowledge sharing and work support platform that integrates documents, voice data, and image information to provide practical support for field operations.

Key features include:
・Advanced semantic search powered by Generative AI
・Knowledge capture and sharing for skill transfer
・Image recognition and decision support using smartphone photos
・Integrated access to manuals, procedures, and historical records
・Local LLM architecture for standalone operation
・High security without reliance on cloud services
・Flexible customization based on operational requirements
・End-to-end optimization from hardware to AI systems

By unifying knowledge collection, storage, search, and utilization, the platform improves productivity, operational quality, and workforce development.